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Frequently asked questions, or FAQ Site information What is this bittorrent all about anyway? How do I get the files? What is a "NO-Ratio" tracker, and how does it work? Where does the donated money go? User information I registered an account but did not receive the confirmation e-mail! I've lost my user name or password! Can you send it to me? Can you rename my account? Can you delete my (confirmed) account? Why is my IP displayed on my details page? Help! I cannot login!? (a.k.a. Login of Death) My IP address is dynamic. How do I stay logged in? Why am I listed as not connectable? (And why should I care?) What are the different user classes? How does the promotion between classes work? How many slots does my class have? Why can't my friend become a member? How do I add an avatar to my profile? What is a HnR? Stats Most common reasons for stats not updating Best practices May I use any bittorrent client? Why is a torrent I'm leeching/seeding listed several times in my profile? I've finished or cancelled a torrent. Why is it still listed in my profile? Why do I sometimes see torrents I'm not leeching in my profile!? Multiple IPs (Can I login from different computers?) For those of you who are interested (Anatomy of a torrent session) Uploading Why can't I upload torrents? What criteria must I meet before I can join the Uploader team? Can I upload your torrents to other trackers? Why was my torrent deleted (after having it successfully uploaded)? Downloading How do I use the files I've downloaded? Downloaded a movie and don't know what CAM/TS/TC/SCR means? Why did an active torrent suddenly disappear? How do I resume a broken download or reseed something? Why do my downloads sometimes stall at 99%? What are these "a piece has failed an hash check" messages? The torrent is supposed to be 100MB. How come I downloaded 120MB? Why do I get a "rejected by tracker - Port xxxx is blacklisted" error? What's this "TTL" in the browse page? What are download slots? How can I improve my download speed? Do not immediately jump on new torrents Make yourself connectable Limit your upload speed Limit the number of simultaneous connections Limit the number of simultaneous uploads Just give it some time Why is my browsing so slow while leeching? What if I can't find the answer to my problem here?

Site information What is this bittorrent all about anyway? How do I get the files? Check out Brian's BitTorrent FAQ and Guide. What is a "NO-Ratio" tracker, and how does it work? The basic intention and the goal of a NO-Ratio tracker is achieving a higher level of voluntary seeding (as well as increasing longer-time seeding), without forcing an obligatory upload quantity. Simplified, "No Ratio" is exactly what it means, members are not obliged to seed until 1:1 ratio of downloaded:uploaded, nor globally, nor per torrent. "Ok, so where is the catch"- you'll ask; "Will members not just snatch the wanted material and flee away?". Well, no they will not, if they want to keep their user account. This is where HnR points take the decisive role- when (and if) the member collects 10 HnR points, he/she will be automatically banned by the system script, which keeps tracks of all HnRs committed by members. This kind of system does not permit nor encourages members to use the torrents like they would on Mininova and other public trackers where there is no record of HnR points being kept per member or otherwise. Our system functions in the simple manner, following the rules which can be explained in one sentence: "Obligatory seeding during a defined time period", further information can be read here. Some advantages of a NO-Ratio tracker: - you can seed torrents from your home bandwidth, which is usually slower, and they do not have to be seeded for weeks in order to achieve a 1:1 ratio - a "constant" free leech on all torrents (great for downloading bigger torrents and especially torrent packs) - by uploading more material, you are being promoted to a higher user class, by which you also gain certain benefits Where does the donated money go? TorrentHR.org is situated on a dedicated server and all money goes to running costs of server, domain etc.

User information I registered an account but did not receive the confirmation e-mail! You can use IRC to contact staff and they will activate your account! I've lost my user name or password! Can you send it to me? Please use this form to have the login details mailed back to you. Can you rename my account? Only if you give us adequate reason! (Contact someone from staff and send request for new nick with reason why!) Can you delete my (confirmed) account? No, but inactive user accounts are automaticaly deleted after 90 days. Why is my IP displayed on my details page? Only you and the site staff can view your IP address and email. Regular users do not see that information. Help! I cannot login!? (a.k.a. Login of Death) This problem sometimes occurs with MSIE (Microsoft Internet Explorer). Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login. My IP address is dynamic. How do I stay logged in? You do not have to anymore. All you have to do is make sure you are logged in with your actual IP when starting a torrent session. After that, even if the IP changes mid-session, the seeding or leeching will continue and the statistics will update without any problem. Why am I listed as not connectable? (And why should I care?) The tracker has determined that you are firewalled or NATed and cannot accept incoming connections. This means that other peers in the swarm will be unable to connect to you, only you to them. Even worse, if two peers are both in this state they will not be able to connect at all. This has obviously a detrimental effect on the overall speed. The way to solve the problem involves opening the ports used for incoming connections (the same range you defined in your client) on the firewall and/or configuring your NAT server to use a basic form of NAT for that range instead of NAPT (the actual process differs widely between different router models. Check your router documentation and/or support forum. You will also find lots of information on the subject at PortForward). If none of these helps you or you do not know how to do it by yourself contact us on our forum or IRC and ask for help. What are the different user classes? n00b   default class, obtained by registering User   class of members who visit the tracker regularly and share the contents Power User   can view .nfo files and ask for the uploader status (if the criteria is fulfilled) l33t User   first level of the elite THR classes, same advantages as the Power User THR Extreme   Regular members of the THR community, who visit the tracker daily and make the tracker living. Without them, P2P communities like this one would not even exist. Has all of the lower classes advantages, as well as protection on our IRC channel (cannot be kicked/banned, etc.) Godlike   The strongest THR elite class- all of the advantages offered by the tracker and its staff, as well as voice on the IRC channel (+v) and protection by the staff members. Depending on the qualities shown, can become a member of the staff ViP   Special class, received by various contributions to the tracker, of financial nature or otherwise   All of the l33t/Power User class advantages, donor sign next to the nickname, voice (+v) on th IRC channel and THR T-shirt (depending on availability) Uploader   Does not have to wait for his torrents to be approved by the staff members THR Uploader   Does not have to wait for his torrents to be approved by the staff members, and can bump his/her own torrents Moderator   Can edit any commentary/torrent; can issue a warn to a user Administrator   Officer on duty who controls user classes, BANs, torrents, forum SysOp   God-given bastard!!! How does the promotion between classes work? All of the promotions are automatically assigned by the system script when the following criteria is met: User   At least 10GB uploaded, and a member for not less than two weeks Power User   At least 50GB uploaded, and a member for not less than a month l33t User   At least 100GB uploaded, and a member for not less than 2 months THR Extreme   At least 500GB uploaded, and a member for not less than 4 months Godlike   At least 1TB uploaded, and a member for not less than 8 months Uploader   Class issued by the staff members. Do not hesitate to contact the staff if you have a good knowledge of editing torrent descriptions and a quality Internet connection. Minimal requirements: Power User class, upload speed > 50kB/s, at least 30 successful uploads on our site   Take a look on the donations; after having donated you are automatically being promoted to this class Moderator            Do not call us, we will call you! How many slots does my class have? n00b - 2 User - 4 Power User - 8 l33t User - 20 THR Extreme - ∞ Godlike - ∞ ViP - 20 - 20 Uploader - 20 THR Uploader - ∞ Why can't my friend become a member? There is a user limit. When that number is reached we stop accepting new members. Accounts inactive for more than 90 days are automatically deleted, so keep trying. (There is no reservation or queuing system, don't ask for that.) How do I add an avatar to my profile? First, find an image that you like, and that is within the rules. Then you will have to find a place to host it. (Popular choices are Photobucket, Upload-It! or ImageShack). All that is left to do is copy the URL you were given when uploading it to the avatar field in your profile. Please do not make a post just to test your avatar. If everything is allright you'll see it in your details page. What is a HnR? HnR is an abbreviation of the phrase "Hit and Run"- immediate deletion of torrent file from the torrent client, after having it downloaded (completed)- which suggests that you did not upload anything (in some cases, notably with high quality bandwidths, seedboxes, etc., it is not rare to encounter parallel download/upload, so it may occur that after finishing the download you have already fulfilled the needed ratio). We would suggest that you seed the torrents downloaded as long as possible, for the simple reason- give others the same download possibilities as were provided for you. Defining HnR Minimal Seed Time: 72h during 14 days (does not have to be continuous*) Minimal Ratio (per torrent): 1.0 (100%) * in other words- you may turn off your computer for a few hours/days- the important thing is to have 72 hours in total, until the end of the fourteenth after having completed the torrent. Being late will not be tolerated for anyone, so have it in mind; it is recommended to estimate 75-80h seeding in order not to be late. Each and every Private Message sent to staff members concerning the functioning of our HnR script will be ignored. If you download only one file from a torrent pack, you are obliged to upload the exact same quantity as the file's size indicates! So, in order to avoid HnR points, seed the torrents until you reach a 1.0 ratio, or at least 72h. It is recommended to seed above those minimal values. HnR system functions as follows: • 1-9 HnR points - an automatically issued warning • 10 HnR points - an automatically issued ban Removing HnR points: • reseeding the HnR torrent, and keeping it seeded for 10 days, or until you achieve a 2.0 ratio (latter is recommended) • you are free to use your karma points to remove the HnR point- 1 HnR "costs" 20 000 karma points • donating, see the details on this link

Stats Most common reason for stats not updating The user is cheating. (a.k.a. "Summary Ban") The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.) You are using a faulty client. If you want to use an experimental or CVS version you do it at your own risk. Best practices If a torrent you are currently leeching/seeding is not listed on your profile, just wait or force a manual update. Make sure you exit your client properly, so that the tracker receives "event=completed". If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly. May I use any bittorrent client? Yes. The tracker now updates the stats correctly for all bittorrent clients. However, we still recommend that you avoid the following clients: • BitTorrent++, • Nova Torrent, • TorrentStorm. These clients do not report correctly to the tracker when canceling/finishing a torrent session. If you use them then a few MB may not be counted towards the stats near the end, and torrents may still be listed in your profile for some time after you have closed the client. Why is a torrent I'm leeching/seeding listed several times in my profile? If for some reason (e.g. pc crash, or frozen client) your client exits improperly and you restart it, it will have a new peer_id, so it will show as a new torrent. The old one will never receive a "event=completed" or "event=stopped" and will be listed until some tracker timeout. Just ignore it, it will eventually go away. I've finished or cancelled a torrent. Why is it still listed in my profile? Some clients, notably TorrentStorm and Nova Torrent, do not report properly to the tracker when canceling or finishing a torrent. In that case the tracker will keep waiting for some message - and thus listing the torrent as seeding or leeching - until some timeout occurs. Just ignore it, it will eventually go away. Why do I sometimes see torrents I'm not leeching in my profile!? When a torrent is first started, the tracker uses the IP to identify the user. Therefore the torrent will become associated with the user who last accessed the site from that IP. If you share your IP in some way (you are behind NAT/ICS, or using a proxy), and some of the persons you share it with are also users, you may occasionally see their torrents listed in your profile. (If they start a torrent session from that IP and you were the last one to visit the site the torrent will be associated with you). Note that now torrents listed in your profile will always count towards your total stats. To make sure your torrents show up in your profile you should visit the site immediately before starting a session. For those of you who are interested... Some info about the "Anatomy of a torrent session".

Uploading Why can't I upload torrents? Who says that you can't? At the moment, all of the members are welcome to upload torrents (everbody has uploading rights), but after having uploaded the torrent file, non-uploaders have to wait for the staff members to approve the upload- before that, uploaded torrents will not be visible on the main page. Approval time usually takes from 1min to 1 hour. Be sure to read the rules and the uploading tutorial, as torrents will be deleted without prior notice if contrary with the guidelines indicated. What criteria must I meet before I can join the Uploader team? You have to seed your own torrents at least for 72h, or until the torrent is snatched three times (until it has at least three seeders in total). Your torrent descriptions have to respect the rules indicated. You have to be ready and able to provide at least one upload every two weeks, "lazy" uploaders will promptly be degraded. After at least five succesful uploads (quality material, properly seeded, quality description), do not hesitate to fill in your application form, which will soon be evaluated by staff members and you will be promoted, and send to the site administrators. Remember! Fill in your application form properly; do not forget to indicate your upload speed and what kind of material you would like to upload! All applications not meeting this criteria will be ignored by staff members. Can I upload your torrents to other trackers? No. We are a closed, limited-membership community. Only registered users can use the THR tracker. Posting our torrents on other trackers is useless, since most people who attempt to download them will be unable to connect with us. This generates a lot of frustration and bad-will against us at TorrentHR, and will therefore not be tolerated. Can I upload your torrents to other trackers? No. We are a closed, limited-membership community. Only registered users can use the THR tracker. Posting our torrents on other trackers is useless, since most people who attempt to download them will be unable to connect with us. This generates a lot of frustration and bad-will against us at TorrentHR, and will therefore not be tolerated. Why was my torrent deleted (after having it successfully uploaded)? Because it was against site rules! Click here for more details.

Downloading How do I use the files I've downloaded? Check out this guide. Downloaded a movie and don't know what CAM/TS/TC/SCR means? Check out this guide. Why did an active torrent suddenly disappear? There may be two reasons for this: 1) The torrent may have been out-of-sync with the site rules. 2) The uploader may have deleted it because it was a bad release. A replacement will probably be uploaded to take its place. How do I resume a broken download or reseed something? Open the .torrent file. When your client asks you for a location, choose the location of the existing file(s) and it will resume/reseed the torrent. Why do my downloads sometimes stall at 99%? The more pieces you have, the harder it becomes to find peers who have pieces you are missing. That is why downloads sometimes slow down or even stall when there are just a few percent remaining. Just be patient and you will, sooner or later, get the remaining pieces. What are these "a piece has failed an hash check" messages? Bittorrent clients check the data they receive for integrity. When a piece fails this check it is automatically re-downloaded. Occasional hash fails are a common occurrence, and you shouldn't worry. Some clients have an (advanced) option/preference to 'kick/ban clients that send you bad data' or similar. It should be turned on, since it makes sure that if a peer repeatedly sends you pieces that fail the hash check it will be ignored in the future. The torrent is supposed to be 100MB. How come I downloaded 120MB? See the hash fails topic. If your client receives bad data it will have to redownload it, therefore the total downloaded may be larger than the torrent size. Make sure the "kick/ban" option is turned on to minimize the extra downloads. Why do I get a "rejected by tracker - Port xxxx is blacklisted" error? Your client is reporting to the tracker that it uses one of the default bittorrent ports (6881-6889) or any other common p2p port for incoming connections. TorrentHR does not allow clients to use ports commonly associated with p2p protocols. The reason for this is that it is a common practice for ISPs to throttle those ports (that is, limit the bandwidth, hence the speed). The blocked ports list include, but is not neccessarily limited to, the following: Direct Connect 411 - 413 KaZaA 1214 eDonkey 4662 Gnutella 6346 - 6347 BitTorrent 6881 - 6889 In order to use use our tracker you must configure your client to use any port range that does not contain those ports (a range within the region 49152 through 65535 is preferable, cf. IANA). Notice that some clients, like Azureus 2.0.7.0 or higher, use a single port for all torrents, while most others use one port per open torrent. The size of the range you choose should take this into account (typically less than 10 ports wide. There is no benefit whatsoever in choosing a wide range, and there are possible security implications). Do not ask us, or in the forums, which ports you should choose. The more random the choice is the harder it will be for ISPs to catch on to us and start limiting speeds on the ports we use. If we simply define another range ISPs will start throttling that range also. What's this "TTL" in the browse page? TTL is an abbreviation of the phrase "Time To Live", it means the torrent will be deleted from the tracker automatically after that time reaches zero. On this site TTL is set to infinity (torrents won't be deleted). What are download slots? Each user class has a certain number of download slots; in other words, the possibility to parallely download a certain number of torrents. You can parallel seed an unlimited number of torrents, but download only the amount given to your user class.

How can I improve my download speed? Do not start immediate downloading of other torrents! Download speed mostly depends on the so called "seeder/leecher ratio" (SLR). Poor download speed is the result of the poor SLR, notably when a new and popular torrent is added. Remember that your download speed was not so poor. Seed in order to provide others the same convenience. Torrent tracker does not function like a server from which the material is being download, like RapidShare for example; its strength lies in users sharing and distributing the files- if you provide a good download speed for others, so will they for you. Make yourself connectable See the Why am I listed as not connectable?  section. Limit your upload speed The upload speed affects the download speed in essentially two ways: Bittorrent peers tend to favour those other peers that upload to them. This means that if A and B are leeching the same torrent and A is sending data to B at high speed then B will try to reciprocate. So due to this effect high upload speeds lead to high download speeds. Due to the way TCP works, when A is downloading something from B it has to keep telling B that it received the data sent to him. (These are called acknowledgements - ACKs -, a sort of "got it!" messages). If A fails to do this then B will stop sending data and wait. If A is uploading at full speed there may be no bandwidth left for the ACKs and they will be delayed. So due to this effect excessively high upload speeds lead to low download speeds. The full effect is a combination of the two. The upload should be kept as high as possible while allowing the ACKs to get through without delay. A good thumb rule is keeping the upload at about 80% of the theoretical upload speed. You will have to fine tune yours to find out what works best for you. (Remember that keeping the upload high has the additional benefit of helping with your ratio.) If you are running more than one instance of a client it is the overall upload speed that you must take into account. Some clients (e.g. Azureus) limit global upload speed, others (e.g. Shad0w's) do it on a per torrent basis. Know your client. The same applies if you are using your connection for anything else (e.g. browsing or ftp), always think of the overall upload speed. Limit the number of simultaneous connections Some operating systems (like Windows 9x) do not deal well with a large number of connections, and may even crash. Also some home routers (particularly when running NAT and/or firewall with stateful inspection services) tend to become slow or crash when having to deal with too many connections. There are no fixed values for this, you may try 60 or 100 and experiment with the value. Note that these numbers are additive, if you have two instances of a client running the numbers add up. Limit the number of simultaneous uploads Isn't this the same as above? No. Connections limit the number of peers your client is talking to and/or downloading from. Uploads limit the number of peers your client is actually uploading to. The ideal number is typically much lower than the number of connections, and highly dependent on your (physical) connection. Just give it some time As explained above peers favour other peers that upload to them. When you start leeching a new torrent you have nothing to offer to other peers and they will tend to ignore you. This makes the starts slow, in particular if, by change, the peers you are connected to include few or no seeders. The download speed should increase as soon as you have some pieces to share. Why is my browsing so slow while leeching? Your download speed is always finite. If you are a peer in a fast torrent it will almost certainly saturate your download bandwidth, and your browsing will suffer. At the moment there is no client that allows you to limit the download speed, only the upload. You will have to use a third-party solution, such as NetLimiter. Browsing was used just as an example, the same would apply to gaming, IMing, etc...

What if I can't find the answer to my problem here? Post in the Forums, ask for help on IRC or contact someone from our FLS. Every question that has already been answered in the FAQ will be ignored! There is no sense in addressing you on this section again. Before you ask a question/open a new thread, please read the pinned (sticky) threads, because the majority of the common answers can be found there. Be nice and polite, as impertinent or even cocky behaviour will not get you anywhere! FAQ edited: 31.08.2009.